How booking and subscriptions work with Prime Boats · Last updated: 17 June 2026
These terms apply when you book a service or take out a subscription with Prime Boats. By paying for a booking, you confirm you have read and accepted them.
Prime Boats S.L. ("Prime Boats", "we", "us"), NIF B88796776, registered at Calle Juan Sebastián Elcano s/n, Edificio Palacio 7-3, 29639 Benalmádena (Málaga), Spain. We are a marine detailing and boat-care service operating on the Costa del Sol, based at Puerto Deportivo de Benalmádena. Contact: info@primeboats.com · +34 629 465 115.
We provide topside boat detailing and care — hull polishing, washing, teak care, interior care, stainless and metal care, and gelcoat wet sanding — carried out at your berth. Unless we agree otherwise in writing, our work does not include below-waterline or antifouling work, or any mechanical, electrical, structural, or rigging work. Service descriptions and prices are shown on our website. Some prices are shown as "from" estimates; the final price for variable-scope work such as teak care is confirmed after a free measurement at your berth, before any work begins.
Bookings and payments are made online through our secure payment provider, Stripe. We never see or store your card details. Prices are in euros. Where a price is marked "ex IVA", Spanish IVA (VAT) at the applicable rate is added; prices marked as including IVA are the full amount payable. Estimates are based on the information you give us and a normal boat condition; if the actual condition or scope differs significantly, we will discuss any change with you before continuing.
When you take out a wash subscription, you authorise Stripe to charge your card a fixed amount each month for the plan and any add-ons you choose. The amount and the visit frequency (monthly, bi-weekly, or weekly) are shown clearly before you pay, and billing continues each month until you cancel. If we ever need to change subscription prices, we will tell you in advance by email or WhatsApp before the new price applies. Going away or hauling out for winter? Ask us to pause your plan rather than cancel, and you keep your size and pricing when you restart.
The date you choose at checkout is a preferred date — we confirm the exact day and time with you by WhatsApp. You are responsible for ensuring we have safe and lawful access to your boat at the agreed time. If the boat cannot be accessed, or weather or sea conditions make the work unsafe, we will reschedule with you at no extra cost.
So we can work safely and to a good standard, you confirm and agree that:
Detailing improves the appearance and protection of your boat, but it cannot work miracles, and we do not guarantee that every defect will be removed. Heavy oxidation, deep scratches, etching, and ingrained staining may not fully come out. Machine polishing and wet sanding remove a thin layer of gelcoat, so thin, aged, or previously over-worked gelcoat limits what can safely be done. Teak sanding reduces the thickness of the teak, and old, thin, or cupped teak may not be fully restorable. Results depend on the underlying condition of the surface; we assess this at your berth and advise you honestly on what is realistic before we begin.
We are not responsible for pre-existing damage, wear, corrosion, leaks, or faults, including water ingress or damage that arises from pre-existing or undisclosed conditions such as failed seals, defective hatches or covers, or loose fittings. We will point out significant issues we happen to notice, but we cannot guarantee to discover hidden or latent faults.
We carry out all work with reasonable skill and care. To the extent permitted by law, our total liability for any claim connected with a service is limited to the amount you paid for that service, and we are not liable for indirect or consequential losses, such as loss of use of the boat or loss of charter income. Nothing in these terms limits or excludes our liability for death or personal injury caused by our negligence, for fraud, or for anything else that cannot lawfully be excluded — and your mandatory rights as a consumer under Spanish law are not affected.
We strongly recommend you maintain your own boat insurance; our cover does not replace it.
If you think something has gone wrong with a service, please tell us within 7 days, and before the affected area is worked on again or the boat is used in a way that could change the evidence, so that we can inspect it and put things right. See our Cancellation & Refunds policy for how cancellations and refunds work.
We may take before-and-after photos of our work for our records and for marketing. If you'd prefer we didn't, or that we don't show identifying details such as the boat's name, just tell us and we'll respect that.
We are not liable for delays or for not performing where this is caused by events beyond our reasonable control, including weather, sea conditions, marina access, or illness. In those cases we will reschedule with you.
These terms are governed by Spanish law, and the Spanish courts will have jurisdiction. Nothing here removes your mandatory rights as a consumer, including access to consumer dispute-resolution bodies such as the Junta Arbitral de Consumo.
We may update these terms from time to time. The version on this page at the time of your booking is the one that applies to that booking.
See also our Cancellation & Refunds and Privacy policies.